SHIPPING & RETURNS
SHIPPING POLICY
Welcome to Rock Solid Threads' shipping policy. We aim to provide transparent information about our shipping methods, packaging, and associated costs. Our commitment is to ensure that your order reaches you in a timely and reliable manner, allowing you to enjoy your custom apparel without any concerns. We value your trust and strive to make your shopping experience seamless and secure.
We're dedicated to ensuring that your package is carefully prepared and shipped with the utmost care. By choosing Rock Solid Threads, you are not only getting high-quality custom apparel but also a reliable shipping service that prioritizes your satisfaction.
Rock Solid Threads Shipping is 5-7 business days
**Though our aim is always to get it to you ahead of schedule if we're able to
Holiday Shipping
We love that you've chosen to partner with a small business like ours to make your holiday season special! During the busier times of year we appreciate your patience and grace. We will work around the clock to ensure all shipping and fulfillment of orders are done so in a timely manner, but we are still at the mercy of our suppliers and when this happens we will notify you and continue to work hard and provide you with exceptional customer service.
Rock Solid Threads Shipping is 5-7 business days
**During Holidays such as Thanksgiving & Christmas shipping may extend beyond 5-7 business day. If it does the Rock Solid Team will notify you of any shipping delays ASAP.
Local Pick Up
Rock Solid Threads offers local pick up for those that are local to the Greensboro, Siler City, Pittsboro, Burlington, Graham area.
Local Pick Up Location:
Freedom Family Church of Siler City
421 N Holly Ave
Siler City NC 27344
Local Pick Up is currently only available on Wednesdays from 12PM-8PM (Unless otherwise communicated by Rock Solid Threads)
RETURN & EXCHANGE POLICY
At Rock Solid Threads, we understand that sometimes a product may not meet your expectations. In such cases, our return and exchange policy is designed to offer you peace of mind. Our straightforward approach to refunds and exchanges aims to build trust and confidence in your purchasing experience.
Should you need to return or exchange a product, our team is committed to assisting you through the process, ensuring that your concerns are addressed promptly and effectively. Your satisfaction is our priority, and we are dedicated to providing you with a positive and seamless resolution.